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Live
Customer Service
featured
live customer service providers >>>
As the level
of competition for customer acquisition continues to grow, there
is a consistent need for the new online venture to set itself apart
from the pack. Doing so is a multi-faceted effort, but the provision
of an exceptional standard of customer service is one aspect that
can simply not be ignored. Providing an experience that clearly places
the needs of the customer at the forefront is one that will not only
garner the all-important word of mouth advertising, but is a tool
that will keep them coming back, again and again.
As most
online enterprises survive based on the business of repeat customers,
or the ability to upsell to previous customers who choose to return
because of a positive service experience, planning your customer
care strategies early is an absolute necessity.
There are
many areas impacted when customer care is taken into consideration.
These range from development strategies that give due value to issues
of import to your visitors, such as download times, simplicity of
navigation, and overall site presentation, to general service strategies,
standards that ensure regular and effective follow-ups, customer
feedback, and suggestion integration, as necessary.
An additional
tool that is growing in popularity online is the implementation of
true "live" customer service for your visitors. These software
tools allow the site operator(s) to converse with their potential
customers via voice or chat window, answering questions regarding
the product, or site, with a speed and efficiency that closes on
what is available in the brick and mortar world.
The popularity
of these tools reflects the desire of the online shopper to feel
at home in an environment that is often believed to be easily compromised,
or fly by night. Establishing a live conversation with your visitors
places a real person at the other end of your site, achieving a comfort
level for your visitors that can easily lead to improved sales, and
of course, online success.
Below you
will find direct links to some of the most popular "live"
service applications available to date. These services offer a variety
of free for use, and pay for service options to satisfy all types
of web based business applications.
| RealTimeAid.com |
| RealTimeAid.com
provides a basic online chat package that can incorporate live
customer service into your property for a one time fee of only
$199. This fee covers the licencing of their product to one domain
name. Installation assistance is available as well, for a fee of
$75. |
HumanClick/Liveperson
 |
| HumanClick,
now known as LivePerson, has been one of the most popular live
service providers in recent memory. Initially a free service offering,
the LivePerson product is currently available free for a 15 day
period, at which point a monthly charge will be levied. The charges
associated vary significantly, and are dependant upon the level
of service required by your organization. |
Livehelper.com |
| LiveHelper
allows companies to answer their customers' questions online through
real-time text and voice chat. LiveHelper is a simple, hosted solution
that does not require the installation of any expensive or complex
enterprise software. Their basic product is free to try for 10
days, with a minimum monthly commitment of $25 should you wish
to maintain the service. Livehelper features a variety of pay per
service models whose feature package can grow as your business
does. |
| WebSupportLive.com |
| WebSupportLive.com
is a fully outsourced customer service solution, that provides
the capability for online chat and call back solutions via their
staff of trained customer service operators. All inquiries are
managed by their personnel, 24 hours per day, 7 days a week. Pricing
for this service begins at $300 per month, all inclusive. |
| NetDive.com |
| NetDive.com
is a full service e CRM provider, with product packages suitable
for all sizes of business. Their basic package allows the proprietor
to offer their visitors chat, voice, and video based services direct
from their property. Available customer service packages begin
at just $149 per month. |
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